Pick up package for after-sales

Data form

Conditions

Your collaboration is essential for this after-sales service to be efficient and agile. Please be sure to follow the instructions in this document correctly to avoid delays.

I have read and accept the procedure for ordering collection

The machine shall be packed in its original packaging or, if not available, shall be packed appropriately. Any goods that do not comply with these conditions will be returned to the sender, and a subsequent shipment to our facilities must be made freight prepaid by the customer. Please note that this rule is intended to protect your machine, an agency will never be liable for damage if the product is not properly packed.

If your machine uses fuel, it must be removed before transport. The engine oil must not be removed. Do not include machine accessories such as manuals, wrenches, tools or spare parts. GENERGY will not be responsible for the loss of these materials during the after sales process.

I have read and accept the conditions of carriage

You will not be required to make any payment at the time of collection of the machine. Subsequently, the transportation charge will be applied according to the following conditions:

Outside the warranty period: Transportation costs will be included in the repair estimate. If repair is not requested, only transportation costs will be invoiced.

During the warranty period and covered repairs: There will be no transportation costs for the customer.

In warranty period, but with breakdowns excluded from the warranty: No transportation costs will be charged, except in the following cases of bad faith:

Attempted deception or concealment of information to obtain the warranty.
False diagnosis in order to obtain a free revision.
Basic maintenance operations, which are excluded from the warranty.

I have read and accept the terms and conditions of the revision costs.

Upon receipt of the machine in our workshops, GENERGY will check the machine to determine if it is a quality failure and therefore repairable under warranty, or if on the contrary the damage was caused by causes beyond the machine's control and therefore excluded from the warranty.

Warranty repairs: The customer will receive the machine in approximately 20-30 days -from the day of its withdrawal- without any charge.

Repairs excluded from warranty: either by date or by exclusion, a detailed report together with a repair estimate will be sent to the customer. The contact email address provided in the pick-up request will be used.

Collection data

Machine model

Retailer where I purchased the product

In warranty period

Yes No

Attach invoice *
Allowed formats: jpg, jpeg, png, gif, pdf, doc, docx, bmp, pdf

Name *

Address *

Population *

Postal code *

Phone *

DNI/CIF *

Have you tried to resolve the fault by telephone with GENERGY's after-sales service before making the collection request?

Yes No

Only for machines over 50kg.
Do you have a forklift?

Yes No

Warranty details: 3 years for machines invoiced to private individuals, 1 year for machines invoiced to self-employed, companies, cooperatives and any other legal character different from the private consumer.

Person requesting this collection

Company (if applicable)

Pick-up address:

Location

Province

Zip Code

Pick-up times

E-mail address

Contact telephone number

Detailed description of the failure: