COOKIE POLICY

Genergy.es

Accessing this Website may involve the use of cookies. Cookies are small pieces of information stored in the browser used by each User—on the various devices they may use to browse—so that the server can remember certain information that will later be read only by the server that created it. Cookies facilitate browsing, make it more user-friendly, and do not harm the browsing device.

Cookies are automated procedures for collecting information regarding the preferences set by the User during their visit to the Website in order to recognize them as a User and personalize their experience and use of the Website; they may also, for example, help identify and resolve errors.

The information collected through cookies may include the date and time of visits to the Website, the pages viewed, the amount of time spent on the Website, and the sites visited immediately before and after the Website. However, no cookie allows the Website to contact the User via their phone number or any other means of personal contact. No cookie can extract information from the User’s hard drive or steal personal information. The only way the User’s private information can be included in a cookie file is if the User personally provides that information to the server.

Cookies that allow a person to be identified are considered personal data. Therefore, the Privacy Policy described above applies to them. In this regard, the User’s consent is required for their use. This consent must be freely given, based on an authentic choice, expressed through an affirmative and positive decision, prior to the initial processing, and must be revocable and documented.

First-party cookies

These are cookies that are sent to the User’s computer or device and managed exclusively by Genergy to ensure the Website functions optimally. The information collected is used to improve the quality of the Website and its Content, as well as the User’s experience. These cookies allow the Website to recognize the User as a returning visitor and tailor the content to offer material that matches their preferences.

Third-Party Cookies

These are cookies used and managed by third parties that provide Genergy with services requested by Genergy to improve the Website and the user experience when browsing the Website. The main purposes for which third-party cookies are used are to collect traffic statistics and analyze browsing information—that is, how the user interacts with the Website.

The information collected includes, for example, the number of pages visited, the language, the location of the IP address from which the User accesses the Site, the number of Users who access the Site, the frequency and recurrence of visits, the duration of visits, the browser used, and the device manufacturer or type used to access the Site. This information is used to improve the Website and identify new needs in order to offer Users high-quality Content and/or services. In all cases, the information is collected anonymously, and reports on Website trends are generated without identifying individual users.

You can learn more about cookies and privacy information, or view a description of the types of cookies used, their main features, expiration dates, etc., at the following link(s):

Google LLC, https://developers.google.com/ 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.

The entity or entities responsible for providing cookies may share this information with third parties, provided that it is required by law or that a third party processes this information on behalf of those entities.

Social Media Cookies

Genergy incorporates social media plugins that allow users to access social media platforms from the Website. For this reason, social media cookies may be stored in the User’s browser. The operators of these social media platforms have their own data protection and cookie policies, and they are, in each case, responsible for their own data files and privacy practices. Users should consult these policies to learn about these cookies and, where applicable, the processing of their personal data. The links below, provided for informational purposes only, allow you to view these privacy and/or cookie policies:

Facebook: https://www.facebook.com/policies/cookies/
Twitter: https://twitter.com/es/privacy
Instagram: https://help.instagram.com/1896641480634370?ref=ig
YouTube: https://policies.google.com/privacy?hl=es-419&gl=mx
Pinterest: https://policy.pinterest.com/es/privacy-policy
LinkedIn: https://www.linkedin.com/legal/cookie-policy?trk=hp-cookies

Disable, Block, and Delete Cookies

The User may disable, reject, and delete cookies—in whole or in part—stored on their device through their browser settings (including, for example, Chrome, Firefox, Safari, and Explorer). The procedures for rejecting and deleting cookies may vary from one web browser to another. Consequently, the User should refer to the instructions provided by the specific web browser they are using. If you reject the use of cookies—either in whole or in part—you may continue to use the Website, although your ability to use some of its features may be limited.

INTELLECTUAL PROPERTY

The images contained on this website are the property of Genergy Power Products S.L., or the owner has consented to their publication on this site. Any form of reproduction, distribution, public communication, adaptation, making available, and, in general, any other act of exploitation of the website’s content without the owner’s permission is prohibited. Failure to comply with these conditions may be subject to civil and criminal penalties.

Some of the images displayed on this website may have been taken from public, freely accessible websites where no mention was made of copyright. However, if there is a copyright holder for any of these images—whose existence we are not aware of—and that person does not wish for the images to be displayed on this website or wishes to have their ownership acknowledged, please let us know via email, and the images will be removed or, if necessary, modified as soon as possible.

Koldo Lopez

Great service and advice during the purchase, and fast shipping. I look forward to receiving the equipment and enjoying using it.

Javier Ramirez Guerrero

I recently purchased a Limited 7000 generator. I contacted the company by email to ask a few questions, and they responded immediately. Plus, they’re going to replace the industrial outlet adapter in a couple of days. GREAT AFTER-SALES SERVICE—for once, what they say is true; that’s what I call service. As for the generator, it looks well-built and high-quality; it starts right up, and the noise level is about what you’d expect from a gasoline-powered generator—it’s a good machine. For now, I’m giving Genergy 5 stars.

miguelitoab

Excellent after-sales service... the staff is always helpful, ready to assist, and quick to resolve any issues. Excellent 5⭐

Miguel

I bought the 3000 diesel generator; they tested it at the factory before shipping it to me and delivered it with oil already in it and ready to use—even though they didn’t have to, since at the big online retailers, they don’t even bother to open the box for you to inspect it. Once tested, it works very well, and I have no complaints. The customer service is excellent. I called several times to get more information—and, by the way, to make sure it wasn’t one of those scams that are so common in online sales these days—and I can assure you that this is a trustworthy company from which I’ll make future purchases. Thank you very much for everything.

CELE CF

Definitely a trustworthy company. I had a minor issue with a generator, and they resolved it within 24 hours. They responded to my email incredibly quickly and provided a fast, effective solution—the kind you’d expect from a mature, well-established team. Their communication was direct, transparent, and straightforward, with no evasiveness or generic automated responses that lead nowhere. By the way, the generator is a Genergy 5000, and it works like a charm—well-designed, compact, and reliable. I use it almost exclusively to power a 1.5 HP well pump. It’s definitely a great choice, and I highly recommend it.

Juan Nadie

A reliable product and excellent customer service.

Tino Gonzalez Lacoste (Tino)

I am very satisfied with the product and especially with the after-sales service. They answered all my questions, since my plan was to connect the Genergy device to the solar panels already installed on my boat.

David

I bought a Genergy generator. I ran into a problem, but they provided excellent service and resolved the issue with great efficiency and professionalism. It’s a pleasure to come across such high-quality professionals. Thank you very much for everything.