Genergy Global<br> CONTACT

POLÍTICA DE PRIVACIDAD DEL SITIO WEB

genergy.es

I. POLÍTICA DE PRIVACIDAD Y PROTECCIÓN DE DATOS

Respetando lo establecido en la legislación vigente, Genergy (en adelante, también Sitio Web) se compromete a adoptar las medidas técnicas y organizativas necesarias, según el nivel de seguridad adecuado al riesgo de los datos recogidos.

Leyes que incorpora esta política de privacidad

This privacy policy complies with current Spanish and European regulations regarding the protection of personal data online. Specifically, it complies with the following regulations:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
  • La Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPD-GDD).
  • Royal Decree 1720/2007, dated December 21, approving the implementing regulations for Organic Law 15/1999, dated December 13, on the Protection of Personal Data (RDLOPD).
  • La Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI-CE).

Identidad del responsable del tratamiento de los datos personales

The data controller for the personal data collected by Genergy is: , with Tax ID No.: (hereinafter, the “Data Controller”). Their contact information is as follows:

The data controller for the personal data collected by Genergy is: Genergy Power Products S.L., with Tax ID No. (NIF/CIF): B26426643, registered in the Commercial Registry of La Rioja with the following registration details: Volume 663, Book 0, Folio 19, Page LO-11879, whose representative is: Genergy Power Products S.L. (hereinafter, the Data Controller). Its contact information is as follows:

Address: Avenida del Ebro Nº10, 26500 Calahorra (La Rioja)

Contact telephone number: 941 152733

Fax:

Contact email: [email protected]

Registro de Datos de Carácter Personal

In compliance with the provisions of the GDPR and the LOPD-GDD, we hereby inform you that the personal data collected by Genergy through the forms provided on its website will be incorporated into and processed in our database for the purpose of facilitating, expediting, and fulfilling the commitments established between Genergy and the User, or maintaining the relationship established in the forms the User fills out, or to respond to a request or inquiry from the User. Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in Article 30.5 of the GDPR applies, a record of processing activities is maintained that specifies, according to their purposes, the processing activities carried out and the other circumstances established in the GDPR.

Principios aplicables al tratamiento de los datos personales

The processing of the User’s personal data shall be subject to the following principles set forth in Article 5 of the GDPR and in Article 4 et seq. of Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights:

  • Principio de licitud, lealtad y transparencia: se requerirá en todo momento el consentimiento del Usuario previa información completamente transparente de los fines para los cuales se recogen los datos personales.
  • Principio de limitación de la finalidad: los datos personales serán recogidos con fines determinados, explícitos y legítimos.
  • Principio de minimización de datos: los datos personales recogidos serán únicamente los estrictamente necesarios en relación con los fines para los que son tratados.
  • Principio de exactitud: los datos personales deben ser exactos y estar siempre actualizados.
  • Principio de limitación del plazo de conservación: los datos personales solo serán mantenidos de forma que se permita la identificación del Usuario durante el tiempo necesario para los fines de su tratamiento.
  • Principio de integridad y confidencialidad: los datos personales serán tratados de manera que se garantice su seguridad y confidencialidad.
  • Principio de responsabilidad proactiva: el Responsable del tratamiento será responsable de asegurar que los principios anteriores se cumplen.

Categories of personal data

Las categorías de datos que se tratan en Genergy son únicamente datos identificativos. En ningún caso, se tratan categorías especiales de datos personales en el sentido del artículo 9 del RGPD.

Las categorías de datos que se tratan en Genergy son tanto datos identificativos como categorías especiales de datos personales en el sentido del artículo 9 del RGPD.

Se entienden como categorías especiales de datos personales aquellos que revelen el origen étnico o racial, las opiniones políticas, las convicciones religiosas o filosóficas, o la afiliación sindical, y el tratamiento de datos genéticos, datos biométricos dirigidos a identificar de manera unívoca a una persona física, datos relativos a la salud o datos relativos a la vida sexual o la orientación sexual de una persona física.

Para el tratamiento de las categorías especiales de datos personales, será necesario en todo caso el consentimiento explícito del Usuario para uno o varios fines específicos.

Legal basis for the processing of personal data

La base legal para el tratamiento de los datos personales es el consentimiento. Genergy se compromete a recabar el consentimiento expreso y verificable del Usuario para el tratamiento de sus datos personales para uno o varios fines específicos.

The User has the right to withdraw their consent at any time. Withdrawing consent is just as easy as giving it. As a general rule, withdrawing consent will not affect the use of the Website.

Whenever the User is required or able to provide personal information via forms to make inquiries, request information, or for reasons related to the content of the Website, the User will be informed if completing any of these fields is mandatory because they are essential for the proper completion of the transaction.

Fines del tratamiento a que se destinan los datos personales

Los datos personales son recabados y gestionados por Genergy con la finalidad de poder facilitar, agilizar y cumplir los compromisos establecidos entre el Sitio Web y el Usuario o el mantenimiento de la relación que se establezca en los formularios que este último rellene o para atender una solicitud o consulta.

Igualmente, los datos podrán ser utilizados con una finalidad comercial de personalización, operativa y estadística, y actividades propias del objeto social de Genergy, así como para la extracción, almacenamiento de datos y estudios de marketing para adecuar el Contenido ofertado al Usuario, así como mejorar la calidad, funcionamiento y navegación por el Sitio Web.

At the time the personal data is collected, the User will be informed of the specific purpose or purposes for which the personal data will be processed; that is, the use or uses to which the collected information will be put.

Períodos de retención de los datos personales

Los datos personales solo serán retenidos durante el tiempo mínimo necesario para los fines de su tratamiento y, en todo caso, únicamente durante el siguiente plazo: 24 meses, o hasta que el Usuario solicite su supresión.

At the time the personal data is collected, the User will be informed of the period for which the personal data will be retained or, if that is not possible, the criteria used to determine that period.

Recipients of personal data

Los datos personales del Usuario no serán compartidos con terceros.

In any case, at the time the personal data is collected, the User will be informed of the recipients or categories of recipients of the personal data.

Los datos personales del Usuario serán compartidos con los siguientes destinatarios o categorías de destinatarios:

– Google Analytics – https://developers.google.com/analytics?hl=es, 1600 Amphitheatre Parkway, Mountain View, CA 94043, Estados Unidos.

If the data controller intends to transfer personal data to a third country or international organization, the user will be informed, at the time the personal data is collected, of the third country or international organization to which the data is intended to be transferred, as well as whether or not there is an adequacy decision by the Commission.

Personal information of minors

Respetando lo establecido en los artículos 8 del RGPD y 7 de la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales, solo los mayores de 14 años podrán otorgar su consentimiento para el tratamiento de sus datos personales de forma lícita por Genergy. Si se trata de un menor de 14 años, será necesario el consentimiento de los padres o tutores para el tratamiento, y este solo se considerará lícito en la medida en la que los mismos lo hayan autorizado.

Secreto y seguridad de los datos personales

Genergy is committed to implementing the necessary technical and organizational measures, commensurate with the level of security appropriate to the risk associated with the data collected, to ensure the security of personal data and to prevent the accidental or unlawful destruction, loss, or alteration of personal data that is transmitted, stored, or otherwise processed, as well as unauthorized disclosure of or access to such data.

The Website uses an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as data transmission between the server and the User—and vice versa—is fully encrypted.

Sin embargo, debido a que Genergy no puede garantizar la inexpugnabilidad de internet ni la ausencia total de hackers u otros que accedan de modo fraudulento a los datos personales, el Responsable del tratamiento se compromete a comunicar al Usuario sin dilación indebida cuando ocurra una violación de la seguridad de los datos personales que sea probable que entrañe un alto riesgo para los derechos y libertades de las personas físicas. Siguiendo lo establecido en el artículo 4 del RGPD, se entiende por violación de la seguridad de los datos personales toda violación de la seguridad que ocasione la destrucción, pérdida o alteración accidental o ilícita de datos personales transmitidos, conservados o tratados de otra forma, o la comunicación o acceso no autorizados a dichos datos.

Los datos personales serán tratados como confidenciales por el Responsable del tratamiento, quien se compromete a informar de y a garantizar por medio de una obligación legal o contractual que dicha confidencialidad sea respetada por sus empleados, asociados, y toda persona a la cual le haga accesible la información.

Rights related to the processing of personal data

The User has the following rights with respect to Genergy and may, therefore, exercise the following rights—as recognized in the GDPR and Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights—against the Data Controller:

  • Right of access: This is the User’s right to obtain confirmation as to whether Genergy is processing their personal data and, if so, to obtain information regarding their specific personal data and the processing that Genergy has carried out or is carrying out, as well as, among other things, the available information regarding the source of such data and the recipients of any communications made or planned regarding the data.
  • Right to rectification: This is the User’s right to have their personal data corrected if it is inaccurate or, in light of the purposes of the processing, incomplete.
  • Right to erasure (“the right to be forgotten”): This is the User’s right, unless otherwise provided by applicable law, to have their personal data erased when such data is no longer necessary for the purposes for which it was collected or processed; the User has withdrawn consent to the processing and there is no other legal basis for it; the User objects to the processing and there is no other legitimate reason to continue it; the personal data has been processed unlawfully; the personal data must be erased to comply with a legal obligation; or the personal data was obtained as a result of a direct offer of information society services to a child under 14 years of age. In addition to erasing the data, the Data Controller, taking into account available technology and the cost of implementation, must take reasonable measures to inform those responsible for processing the personal data of the data subject’s request to remove any links to such personal data.
  • Right to restriction of processing: This is the User’s right to restrict the processing of their personal data. The User has the right to obtain restriction of processing when they contest the accuracy of their personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User needs it to assert legal claims; and when the User has objected to the processing.
  • Right to data portability: If the processing is carried out by automated means, the User has the right to receive their personal data from the Data Controller in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller. Whenever technically feasible, the Data Controller will transmit the data directly to that other data controller.
  • Right to object: This is the User’s right to prevent Genergy from processing their personal data or to have such processing ceased.
  • Right not to be subject to a decision based solely on automated processing, including profiling: This is the User’s right not to be subject to an individualized decision based solely on the automated processing of their personal data, including profiling, unless otherwise provided by applicable law.

Therefore, the User may exercise their rights by sending a written request to the Data Controller with the reference“GDPR-genergy.es,specifying:

  • Nombre, apellidos del Usuario y copia del DNI. En los casos en que se admita la representación, será también necesaria la identificación por el mismo medio de la persona que representa al Usuario, así como el documento acreditativo de la representación. La fotocopia del DNI podrá ser sustituida, por cualquier otro medio válido en derecho que acredite la identidad.
  • Petición con los motivos específicos de la solicitud o información a la que se quiere acceder.
  • Address for service of process.
  • Date and applicant's signature.
  • Todo documento que acredite la petición que formula.

This application and any other attached documents may be sent to the following address and/or email address:

Mailing address: 10 Avenida del Ebro, 26500 Calahorra (La Rioja)

Email: [email protected]

Links to third-party websites

The Website may include hyperlinks or links that provide access to third-party websites other than Genergy, and which are therefore not operated by Genergy. The owners of such websites have their own data protection policies and are, in each case, responsible for their own data files and privacy practices.

Reclamaciones ante la autoridad de control

If the User believes that there is a problem or a violation of applicable regulations regarding the way in which their personal data is being processed, they have the right to effective judicial protection and to file a complaint with a supervisory authority, specifically in the country where they have their habitual residence, place of work, or the location of the alleged violation. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).

II. ACEPTACIÓN Y CAMBIOS EN ESTA POLÍTICA DE PRIVACIDAD

Users must have read and agreed to the terms regarding the protection of personal data contained in this Privacy Policy, and must consent to the processing of their personal data so that the Data Controller may process such data in the manner, for the duration, and for the purposes indicated. Use of the Website constitutes acceptance of its Privacy Policy.

Genergy reserves the right to modify its Privacy Policy at its sole discretion or in response to changes in legislation, case law, or guidelines issued by the Spanish Data Protection Agency. Users will not be explicitly notified of any changes or updates to this Privacy Policy. Users are advised to check this page periodically to stay informed of the latest changes or updates.

This Privacy Policy has been updated to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of December 5 on the Protection of Personal Data and the Guarantee of Digital Rights.

IMÁGENES

Las imágenes que se adjuntan han sido publicadas en la presente página con el convencimiento de que todas las personas que aparecen consienten esa publicación. En el caso de que ud. no desee aparecer, comuníquenoslo identificándose e indicando donde se encuentra su imagen para poder solucionarlo.

INTELLECTUAL PROPERTY

The images contained in this website are the property of Genergy Power Products S.L. or the owner consents to their publication on this page. Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of exploitation of the contents of the website without the owner's permission is prohibited. Failure to comply with these conditions may be punishable under civil and criminal law.

Some of the images displayed on this website may have been taken from public, freely accessible websites where no mention was made of copyright. However, if there is a copyright holder for any of these images—whose existence we are not aware of—and that person does not wish for the images to be displayed on this website or wishes to have their ownership acknowledged, please let us know via email, and the images will be removed or, if necessary, modified as soon as possible.

Testimonials

Publicado en Google Google
Koldo Lopez profile picture
Koldo Lopez
11 Septiembre 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great service and advice during the purchase, and fast shipping—I look forward to receiving the equipment and enjoying it.
Publicado en Google Google
Javier Ramirez Guerrero profile picture
Javier Ramirez Guerrero
25 Agosto 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I recently purchased a Limited 7000 generator. I contacted the company by email to ask a few questions, and they responded immediately. Plus, they’re going to replace the industrial outlet adapter in a couple of days. GREAT AFTER-SALES SERVICE—for once, what they say is true; that’s what I call service. As for the generator, it looks well-built and high-quality, starts right up, and the noise level is about what you’d expect from a gasoline-powered generator—it’s a good machine. For now, I’m giving Genergy 5 stars.
Publicado en Google Google
miguelitoab profile picture
miguelitoab
24 Agosto 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent after-sales service... the staff is always helpful, ready to assist, and quick to resolve any issues. Excellent 5⭐
Publicado en Google Google
Miguel profile picture
Miguel
20 Agosto 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I bought the 3000 diesel generator. They tested it at the factory before shipping it to me and delivered it with oil already in it and ready to use—even though they didn’t have to, since with large retailers, they don’t even bother to open the box for you to inspect it. Once tested, it works very well, and I have no complaints. The customer service is excellent. I called several times to get more information—and, by the way, to make sure it wasn’t one of those scams that are so common in online sales these days—and I can assure you that this is a trustworthy company from which I’ll make future purchases. Thank you very much for everything.
Publicado en Google Google
CELE CF profile picture
CELE CF
20 Julio 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Definitely a trustworthy company. I had a minor issue with a generator, and they resolved it within 24 hours. They responded to my email incredibly quickly and provided a fast, effective solution—the kind you’d expect from a mature, well-established team. Their communication was direct, transparent, and straightforward, with no evasive tactics or automated replies that lead nowhere. By the way, the generator is a Genergy 5000, and it works like a charm—well-designed, compact, and reliable. I use it almost exclusively to power a 1.5 HP well pump. It’s definitely a great choice, and I highly recommend it.
Publicado en Google Google
Juan Nadie profile picture
Juan Nadie
2 Julio 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
A reliable product and excellent customer service.
Publicado en Google Google
Tino Gonzalez Lacoste (Tino) profile picture
Tino Gonzalez Lacoste (Tino)
2 Julio 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I am very satisfied with the product and especially with the after-sales service. They answered all my questions, since my plan was to connect the Genergy device to the solar panels already installed on my boat.
Publicado en Google Google
David profile picture
David
16 Junio 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I bought a Genergy generator. I ran into a problem, and they provided excellent service and resolved the issue very efficiently and professionally. It’s a pleasure to come across such high-quality professionals. Thank you very much for everything.
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