AFTER-SALES COLLECTION
Before requesting the collection of your machine, we recommend that you review our tutorials on solutions and common usage errors. If you prefer, you can also contact us by phone or e-mail so that we can advise you personally.
According to our data, between 2015 and 2025, 71% of the collections made for overhaul or repair turned out to be unnecessary, as they involved usage errors, small oversights or problems easily solved by the user himself.
These unnecessary collections generate costs for GENERGY - and, in many cases, also for the user - since faults resulting from incorrect use or inadequate maintenance are not covered by the warranty. In addition, they involve additional inconveniences such as packaging of the equipment, time spent and possible risks associated with transportation.
Finally, we cannot forget the environmental impact: each collection involves polluting emissions. It is therefore the responsibility of all of us to ensure that these actions are carried out only when they are really necessary.
Only in case of motor pumps:
Only in case of pressure washers:
Only in case of battery-powered stations:
Gasoline-powered equipment that will not start:
- If your machine has a safety mushroom, make sure it is deactivated.
- Have you checked that the oil type and level are correct?
- Have you checked that the spark plug is clean and in good condition?
- Have you checked that the battery is charged?
- Is the gasoline UNMIXED and in good condition?
- Has the machine been idle for more than six months?
- Do you have a NATURA unit that won't start on propane?
- Do you have an ATS generator that does not start in automatic mode?
The motor loses power or shuts down:
- Do you have the minimum amount of fuel?
- Have you checked that the air filter is clean?
- Does the CO alarm go off by stopping the engine?
- The circuit breaker tripped: It is possible that the connected load exceeds the generator power. Please note that some equipment can consume up to three times more power at start-up than indicated in their specifications.
Incompatibilities between generator and equipment:
The generator does not supply power:
- Verify that the problem is not with the connected equipment or the extension cables.
- Have you checked the brushes and AVR/SVR?
- Have you made sure that all protections are ON?