Pick up package for after-sales

Data form

1.- Transportation conditions and budget.

Your cooperation is essential to ensuring that this after-sales service runs efficiently and smoothly. Please be sure to follow the instructions in this document carefully to avoid delays.

I have read and agree to the pickup procedure

The machine shall be packed in its original packaging or, if not available, shall be packed appropriately. Any goods that do not comply with these conditions will be returned to the sender, and a subsequent shipment to our facilities must be made freight prepaid by the customer. Please note that this rule is intended to protect your machine, an agency will never be liable for damage if the product is not properly packed.

If your machine uses fuel, it must be removed before transport. The engine oil must not be removed. Do not include machine accessories such as manuals, wrenches, tools or spare parts. GENERGY will not be responsible for the loss of these materials during the after sales process.

I have read and agree to the terms and conditions of transport

You will not be required to make any payment at the time the machine is picked up. Subsequently, shipping charges will apply according to the following terms:

Outside the warranty period: Shipping costs will be included in the repair estimate. If you do not accept the estimate, you will be billed for shipping costs as well as one hour of labor for inspecting and handling the equipment (unpacking and repacking).

During the warranty period and for covered repairs: There will be no shipping costs for the customer.

During the warranty period, but for defects not covered by the warranty: No shipping costs will be charged, except in the following cases of bad faith:

Attempt to mislead or conceal information in order to obtain the warranty.
False diagnosis in order to obtain a free revision.
Basic maintenance operations, which are excluded from the warranty.

I have read and accept the terms and conditions of the revision costs.

Upon receipt of the machine in our workshops, GENERGY will check the machine to determine if it is a quality failure and therefore repairable under warranty, or if on the contrary the damage was caused by causes beyond the machine's control and therefore excluded from the warranty.

Warranty repairs: The customer will receive the machine in approximately 20-30 days -from the day of its withdrawal- without any charge.

Repairs excluded from warranty: either by date or by exclusion, a detailed report together with a repair estimate will be sent to the customer. The contact email address provided in the pick-up request will be used.

2.- Destruction due to abandonment and storage costs.

I have read and accept the conditions regarding storage costs, as well as those regarding the destruction and recycling of my abandoned product.
Once the repair estimate has been sent to the customer, they will have a maximum period of 30 calendar days to communicate their acceptance or rejection.

If no response is received by the end of this period, the machine will automatically enter an additional 30-day period during which a daily surcharge will be applied for storage and custody, depending on the weight of the equipment:

• €10/day: machines up to 60 kg
• €20/day: machines between 60 and 200 kg
• €30/day: machines over 200 kg

Storage costs will be charged to the quote and must be paid before the equipment is returned.

If 60 calendar days have passed since the quote was sent without a response from the customer, the machine will be considered abandoned and GENERGY will proceed to recycle and/or manage it as waste, with the customer losing any right of claim, recovery, or ownership over it.

Voluntary surrender:
The customer may request in writing, at any time, the recycling of the equipment, and the file will be closed without additional charges.

Note:
Quotes will be sent to the contact email provided by the customer, who is solely responsible for reviewing them.

In accordance with Royal Decree 1457/1986 and current regulations on consumer and user protection, the customer is hereby informed in advance of:

• Maximum response times.
• Conditions for keeping the equipment.
• Additional storage costs. • The deadline for declaring the equipment abandoned.

Failure to respond within the established deadlines authorizes the application of the indicated costs and the management of the equipment in accordance with the provisions of these conditions.

3.- Data collection form.

Machine model

Retailer where I purchased the product

In warranty period

Yes No

Attach invoice *
Allowed formats: jpg, jpeg, png, gif, pdf, doc, docx, bmp, pdf

Name *

Address *

Population *

Postal code *

Phone *

DNI/CIF *

Have you tried to resolve the fault by telephone with GENERGY's after-sales service before making the collection request?

Yes No

For machines weighing over 50 kg only.
Do you have a forklift?

Yes No

Warranty details: 3 years for machines sold to individual consumers; 1 year for machines sold to self-employed individuals, businesses, cooperatives, and any other legal entity other than individual consumers.

Person requesting this collection

Company (if applicable)

Pick-up address:

Location

Province

Zip Code

Pick-up times

E-mail address

Contact telephone number

Detailed description of the failure:

Billing information (will only be used if quotes are required)

Person/Company

NIF/CIF

Billing address