AFTER-SALES PICKUP

Before requesting a pickup for your machine, we recommend reviewing our tutorials on common solutions and troubleshooting tips. If you prefer, you can also contact us by phone or email so we can assist you personally.

According to our data, between 2015 and 2025, 71% of the pickups made for inspection or repair were unnecessary, as they resulted from user error, minor oversights, or problems that users could easily resolve on their own.

These unnecessary pickups result in costs for GENERGY—and, in many cases, for the user as well—since malfunctions resulting from improper use or inadequate maintenance are not covered by the warranty. In addition, they entail additional inconveniences, such as packing the equipment, the time spent, and the potential risks associated with shipping.

Finally, we must not forget the environmental impact: every pickup results in polluting emissions. Therefore, it is everyone’s responsibility to ensure that these operations are carried out only when they are truly necessary.

Koldo Lopez

September 11, 2026

Great service and advice during the purchase, and fast shipping—I look forward to receiving the equipment and enjoying it.

Javier Ramirez Guerrero

August 25, 2026

I recently purchased a Limited 7000 generator. I contacted the company by email to ask a few questions, and they responded immediately. Plus, they’re going to replace the industrial outlet adapter in a couple of days. GREAT AFTER-SALES SERVICE—for once, what they say is true; that’s what I call service. As for the generator, it looks well-built and high-quality, starts right up, and the noise level is about what you’d expect from a gasoline-powered generator—it’s a good machine. For now, I’m giving Genergy 5 stars.

miguelitoab

August 24, 2026

Excellent after-sales service... the staff is always helpful, ready to assist, and quick to resolve any issues. Excellent 5⭐

Miguel

August 20, 2026

I bought the 3000 diesel generator. They tested it at the factory before shipping it to me and delivered it with oil already in it and ready to use—even though they didn’t have to, since with large retailers, they don’t even bother to open the box for you to inspect it. Once tested, it works very well, and I have no complaints. The customer service is excellent. I called several times to get more information—and, by the way, to make sure it wasn’t one of those scams that are so common in online sales these days—and I can assure you that this is a trustworthy company from which I’ll make future purchases. Thank you very much for everything.

CELE CF

July 20, 2026

Definitely a trustworthy company. I had a minor issue with a generator, and they resolved it within 24 hours. They responded to my email incredibly quickly and provided a fast, effective solution—the kind you’d expect from a mature, well-established team. Their communication was direct, transparent, and straightforward, with no evasive tactics or automated replies that lead nowhere. By the way, the generator is a Genergy 5000, and it works like a charm—well-designed, compact, and reliable. I use it almost exclusively to power a 1.5 HP well pump. It’s definitely a great choice, and I highly recommend it.

John Doe

July 2, 2026

A reliable product and excellent customer service.

Tino Gonzalez Lacoste (Tino)

July 2, 2026

I am very satisfied with the product and especially with the after-sales service. They answered all my questions, since my plan was to connect the Genergy device to the solar panels already installed on my boat.

David

June 16, 2026

I bought a Genergy generator. I ran into a problem, and they provided excellent service and resolved the issue very efficiently and professionally. It’s a pleasure to come across such high-quality professionals. Thank you very much for everything.