POST-SALE PICKUP
Before requesting a pickup for your machine, we recommend reviewing our tutorials on common solutions and troubleshooting tips. If you prefer, you can also contact us by phone or email so we can assist you personally.
According to our data, between 2015 and 2025, 71% of the pickups made for inspection or repair were unnecessary, as they resulted from user error, minor oversights, or problems that could easily be resolved by the user.
These unnecessary returns incur costs for GENERGY—and, in many cases, for the user as well—since issues resulting from improper use or inadequate maintenance are not covered by the warranty. Furthermore, they entail additional inconveniences, such as packing the equipment, the time spent on the process, and the potential risks associated with shipping.
Finally, we must not overlook the environmental impact: every collection generates polluting emissions. Therefore, it is everyone’s responsibility to ensure that these activities are carried out only when truly necessary.