POST-SALE PICKUP
Before requesting a pickup for your machine, we recommend reviewing our tutorials on common solutions and troubleshooting tips. If you prefer, you can also contact us by phone or email so we can assist you personally.
According to our data, between 2015 and 2025, 71% of the pickups made for inspection or repair were unnecessary, as they were due to user error, minor oversights, or problems that could easily be resolved by the user.
These unnecessary collections generate costs for GENERGY - and, in many cases, also for the user - since faults resulting from incorrect use or inadequate maintenance are not covered by the warranty. In addition, they involve additional inconveniences such as packaging of the equipment, time spent and possible risks associated with transportation.
Finally, we must not overlook the environmental impact: every collection generates polluting emissions. Therefore, it is everyone’s responsibility to ensure that these operations are carried out only when truly necessary.